starrynitecreations.com


Starry Night Creations
 
Located in
St. Augustine, FL  32086
904/885-2589
 
Call for Appointment
Closed: Sunday & Monday
 
 
"Learn 2 Fuse Glass" Classes Available:
 
 
 
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FAQ's

    • Does Starry Night Creations accept Wholesale Orders?

    • How does the "Gift Certificate" option work?

    • I'm concerned about security; how can I be sure my credit card information is secure?

    • What are my Shipping Options?

    • I dropped my glass pendant and it broke; can it be fixed?

    • I accidentally dropped my glass purchase; can it be fixed?

    • How do I clean my new glass art piece?

    • What IS "dichroic glass" anyway?

    • What happens if the silver/gold bail or earring post comes off?

    • I want to go swimming with my pendant; is this o.k.?

    • What if I don"t like my purchase or it's not what I expected?

    • How do I clean my sterling silver ring?

    • How is my dichroic glass jewelry or larger items shipped?

    • Can I return a piece I purchased on *Sale*?


    Does Starry Night Creations accept Wholesale Orders? top

    Thanks for your interest!  Wholesale orders are not accepted at Starry Night Creations.  However, we do consider orders for consignment in your gift shop or gallery.  Please contact me to discuss!

    How does the "Gift Certificate" option work? top

    Add your name, the recipient's e-mail address, and the name of the recipient.  Please choose a $ amount for the gift certificate.  Click on the "Order" button and you will be taken to the shopping cart.  For shipping option, please choose "Gift Certificates".  The shipping is Free, but the option must be chosen in order to go further.  The Gift Certificate will either be e-mailed or if you prefer it to be snail-mailed, please give additional address information in Checkout area.

    I'm concerned about security; how can I be sure my credit card information is secure? top

    Here at Starry Night Creations we definitely understand your concern about security.  The shopping cart used on this site is Mal's e-commerce and it's a secure cart using 128-bit SSL. 
     
    You are offered three ways to pay for your purchase:  1) Credit Card, 2) PayPal or 3) Check/Money Order.  Because your Credit Card information is added using the shopping cart mentioned above, it is transacted using the highest level of security available.  PayPal is also covered by the 128-bit SSL using Verisign.
     
    If you choose to pay by Check/Money Order, once I receive your check/mo & deposit, the check needs to clear before I can ship your item(s); approximately 7 days.  If you're in a hurry, this is not the option to choose.

    What are my Shipping Options? top

    If you live in the U.S., all glass jewelry & smaller glass items (i.e., sea stars) can be shipped: 
    • First Class; or
    • Priority Mail via US Postal Service; or 
    • UPS Ground

    Presently, as a gift to my customers, all Jewelry (pendants, rings, & earrings) and some glass fusing supplies (so noted) are shipping Free First Class, if you choose that option.  If you choose Priority Mail or UPS Ground for these items, there are add'l. shipping charges.

    Hors d'oeurves plates and Tealight Votives are shipped via UPS Ground, and you'll be invoiced separately if add'l. funds are required (other than the minimum). 
     
    If you'd like to purchase Insurance for the First Class Mail delivery, please indicate such when checking out; you will be invoiced separately through PayPal for the additional amount.  I'm fairly honest with the shipping (& in general), so if it comes out less than you paid, you'll receive the refund.
     
    If you live overseas (Canada, Australia, UK, etc.), all glass purchases are shipped via the US Postal Service Priority Mail InternationalPlease choose this option when asked for your "Shipping Preference" (pull down box).  If U.S. Priority Mail is chosen, you'll be notified that your package will not ship until payment is made for the balance of the shipping.
     
    The minimum cost for Flat Rate Priority Mail International shipping up to 4 lb. is:
    • $13.95 - Canada & Mexico
    • $14.95 - All Other Countries. 
    If multiple glass items are purchased & package weighs over 4 lb. but no more than 20 lbs. the cost for shipping can be:
    • $27.95 - Canada & Mexico
    • $45.50 - All Other Countries
     Sales tax is charged to FL residents.

    I dropped my glass pendant and it broke; can it be fixed? top

    The glass may be glued together temporarily with the E6000 adhesive. It may be possible to create a similar pendant, depending on the glass inventory. Please contact me for further information & return instructions.

    I accidentally dropped my glass purchase; can it be fixed? top

    Unfortunately, once a glass art piece or ornament is broken, it won't look the same if adhered with an adhesive.  It's also unlikely for it to be re-fired again as the piece may develop further stress cracks.  It's suggested that a new piece be re-ordered.  

    How do I clean my new glass art piece? top

    These items can be wiped with a soft color or clean with warm, soapy water.  Please handle carefully as it IS glass and it will break with unexpected impact with a hard surface (i.e., dropping it).

    What IS "dichroic glass" anyway? top

    "Dichroic" means "two colors" due to the mercurial nature of using precious metals with glass. It is a special crafted glass that reflects and transmits two different colors. Glass is coated & textured thinly using precious metals & earth elements such as gold, copper, silver, titanium, chromium, or aluminum. It is extremely difficult to capture colors exactly and there can be a range of up to 30% from one value to another. Dichroic glass is also difficult to photograph well as the colors tend to change in different light and angles.  You will probably notice this with the lighter colored pieces, such as light lavender & white.

    What happens if the silver/gold bail or earring post comes off? top

    In time, this can happen.  The bails/posts are applied with E6000 adhesive, this is an adhesive that works well adhering glass to other objects. This tube can be found in craft stores such as JoAnn Fabrics, Michaels, even hardware stores. Be careful... a little goes a long way!

    I want to go swimming with my pendant; is this o.k.? top

    As is usual throughout Florida, the ability to go swimming with jewelry is desireable.  However, the pendant should not be worn while swimming in chlorinated water and especially salt water (the bay, ocean). The adhesive used on the bail can deteriorate very quickly, and your pendant will be lost!

    Also, if you purchase a piece on which the dichroic is “exposed” meaning not under a clear glass overlay, the salt water can also deteriorate the exposed dichroic over time.  The pendant will last a very long time if it is not exposed to the above elements.

    What if I don"t like my purchase or it's not what I expected? top

    If you are not satisfied with your purchase, within 7 days of receipt, please contact me regarding an exchange or refund. Your happiness with your purchase is very important to me; I will do everything I can to ensure your happiness.

    Please keep the packaging & wrap the piece securely in the packing as you found it.  When returning the piece, insure the package for the full value.

    How do I clean my sterling silver ring? top

    A sterling silver polish cloth or liquid cleaner can be used to clean your sterling silver rings, sterling silver wire & hooks, and posts.  The liquid cleaner will not hurt the glass; however excessive liquid cleaning is not recommended due to the chemicals.   
     
    For this reason, use of a polish cloth is highly recommended as the ease of use & low mess is very attractive!  Purchase of a Sterling Silver Polish Cloth can be obtained in the "Accessories" area.

    How is my dichroic glass jewelry or larger items shipped? top

    Your jewelry is shipped in a small gift "star" organza bag with a card detailing the creation process & care instructions. 
     
    Regarding larger glass pieces, depending on what you purchased and if there are special items included with it as well as special packaging, normally the glass is packaged securely and also includes a card detailing the creation process & care.  These items are then carefully wrapped in bubbles and enclosed in either a padded envelope or a box insuring a safe & unbreakable passage.
     
    For a limited time, all purchases will include a small handmade gift card.

    Can I return a piece I purchased on *Sale*? top

    No, sorry... if you purchased anything off the website on *Sale* or at a *Sale* price (Was $25.00, now $15.00) or a promotional percentage off (20%, 30%, etc.), the piece(s) are not returnable for exchange or money ($) back (this also includes International purchases with foreign money).  All sales are final on *Sale* Items.

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